Privacy Policy
Design Lab is committed to protecting your digital footprint. We collect only the data necessary to optimize your growth systems, including contact information and usage metrics. Your data is encrypted and never sold to third parties. We comply with global privacy standards to ensure your business remains secure and compliant.
Terms of Service
By engaging with The Digital Collective, you enter a partnership built on transparency and precision. Our terms govern the methodology of our design and CRO sprints, intellectual property rights of engineered assets, and the collaborative responsibilities required to achieve projected compound growth.
Refund & Cancellation
Service commitments are anchored in dedicated specialist hours. Deposits represent the initialization of strategy and audit phases and are non-refundable. Cancellations must be submitted in writing 30 days prior to the next billing cycle for retainer-based growth programs and social management.
Service Agreement
Every project is governed by a technical scope of work (SOW) that defines deliverables, platform integrations (Shopify, WordPress, Webflow), and performance benchmarks. Our agreement prioritizes the integrity of the design system and the accuracy of the growth roadmap provided during discovery.
Accessibility Statement
We engineer digital experiences that are inclusive by design. Our standard target is WCAG 2.2 AA compliance for all bespoke builds. We believe that accessibility is not an add-on but a fundamental component of high-performance conversion rate optimization and user experience excellence.
Payment Information
Secure transactions are handled via Stripe or Paystack. We support multi-currency billing for international brands. Transparency is paramount; all package costs, add-ons, and applicable taxes are detailed server-side before checkout to ensure a seamless purchasing experience.